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Operations Manager

Employer: Visit Jackson Hole
Position: Operations Manager
Reports To: Executive Director

Application deadline: May 8, 2026
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Position Summary
The Operations Manager serves as the organizational backbone of Visit Jackson Hole, supporting the Executive Director and Board by leading governance functions — including agenda development, meeting facilitation, and minute recording. This role maintains contracts in alignment with lodging tax requirements, oversees budget monitoring and invoice review, and manages HR functions such as onboarding and performance management. Additionally, the Operations Manager drives process improvement through policy and SOP development.

Primary Duties and Responsibilities

Essential functions, as defined under the Americans with Disabilities Act, may include the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions performed; incumbents may be assigned additional duties as required. Reasonable accommodations will be made as needed. This job description is subject to change at any time by the employer.

ESSENTIAL DUTIES

Board Governance and Meeting Support

  • Develop agendas, manage public notices, record minutes, and ensure open meeting law compliance
  • Prepare and distribute Board packets and coordinate two annual Board retreats
  • Coordinate with County Attorney for legal questions or compliance matters

Policy, Procedures and Documentation

  • Lead development and maintenance of operations manuals, SOPs, and workflow documentation
  • Conduct regular policy audits and lead process improvement initiatives
  • Update and distribute the Jackson Hole Travel and Tourism Joint Powers Board Handbook annually

Contract and Legal Coordination

  • Maintain contract database and coordinate timely reviews and renewals
  • Manage procurement, hiring, and RFP/RFQ processes

Financial Oversight

  • Monitor agency and contractor billing, budgets, and partner spend
  • Review invoices and vouchers for compliance with Wyoming State Statute
  • Coordinate with the Fiscal Manager to develop financial reports
  • Work with Executive Director to coordinate annual budget development

Human Resources and Team Development

  • Lead onboarding programs for employees, Board members, and contractors
  • Manage performance reviews, professional development, and employee engagement
  • Track organizational goals and provide regular status updates to the Board

Administrative Management and Compliance

  • Manage cloud-based systems, document retention, office operations, and subscriptions
  • Develop and lead organizational change management efforts

Other Duties

  • Perform other duties as assigned

Minimum Qualifications

Education and Experience

  • Bachelor’s degree in Business Administration, Public Administration, Nonprofit Management, or a related field preferred
  • Minimum of 2 years of experience in operations, administration, or organizational management
  • Consideration will be given for additional experience in government or public sector
  • Preference for candidates who are residents of Teton County, Wyoming, or surrounding areas, and/or have a demonstrated understanding of the Teton County, WY community

Licenses or Certifications

  • A valid Wyoming/Idaho driver’s license is required

Considerable Knowledge of

  • Contract management, procurement processes, financial management, budgeting, and fiscal oversight practices
  • Human resource functions including onboarding, performance management, and staff development
  • Industry trends, emerging technologies, and destination marketing and management organization (DMMO) best practices
  • Wyoming Lodging Tax State Statute, public meeting laws, and open meeting requirements

Skills and Abilities

  • Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
  • Excellent written and verbal communication skills, including the ability to prepare clear and professional reports, minutes, and correspondence
  • Ability to interpret and apply state statutes, policies, and legal requirements
  • Proficiency in cloud-based systems, Microsoft Office Suite, and document management platforms
  • Ability to build effective working relationships with Board members, staff, contractors, and government entities
  • Strong attention to detail and commitment to accuracy in financial and legal matters
  • Ability to work independently, exercise sound judgment, and maintain confidentiality

Physical Demands / Work Environment

  • Work is primarily performed in a standard office environment
  • Requires sitting, standing, walking, and lifting up to 20 pounds
  • Regular driving is required to accomplish work duties

Position Type and Expected Hours of Work

  • Full-time, year-round executive position
  • Primarily daytime hours; evenings and weekends required as needed
  • Work schedule may fluctuate based on organizational and community needs

Benefits Package
Visit Jackson Hole offers a competitive benefits package that supports the health, financial security, and work-life balance of our team members, including comprehensive health insurance, enrollment in the Wyoming Retirement System, and a generous paid time off package.

About Visit Jackson Hole
The Jackson Hole Travel & Tourism Board, doing business as Visit Jackson Hole, is the official destination marketing and management organization for Jackson Hole, Wyoming. Visit Jackson Hole envisions Jackson as a wild and resilient destination, where the community, economy, and natural ecosystems simultaneously thrive. www.visitjacksonhole.com

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice.